Lets talk about HostGator – One on One
HostGator prides itself on customer service which is the backbone of all service related industries, including web hosting providers. Without such, a company will utterly fail to the competition. This is especially true with Web
Hosting Providers, where they must provide top notch customer service in relation to sales and more importantly, technical savviness as well. One company stands apart from all other web hosting providers in relation to customer service, they are HostGator Web Hosting
HostGator offers several options to contact them, first being by telephone. You can call either 1.866.96.GATOR or 1.713.574.5287 (local) to discuss new client sales, technical support, or common questions. Contact by telephone is a preferred method for priority conversations and will result in a quick resolution of the issue.
If your message has a low priority or you would prefer not to contact the customer service center via telephone, they also provide Live Web Chat. Just go to the HostGator home page and click on the “Live Chat” image in the upper right hand corner. A separate smaller window will open asking you for some basic information so the inquiry can be sent to the proper customer service agent.
Add your name, select the proper department, and a little about what you would like to discuss and press
“Start Chat” to begin the conversation – there may be a small wait time of a few seconds to several minutes before an agent becomes available. This method is very similar to telephone help as it is live and results are instant.
The last communication method is via email and can take a day to receive a response in return. This should only be used for very low key questions and comments due to a delay in resolution. If you like to research your problems first, HostGator.com provides a FAQs (Frequently Asked Questions) section and tutorials on how to use their products and services.
This might be a good alternative method to contacting a customer service agent, however, if you are having trouble finding an answer, do not hesitate to call. The customer service agents are standing by ready to assist you and
to keep your business thriving.
One unique feature is that HostGator Web Hosting allows you to speak with the CEO if you are unable to resolve the inquiry with customer service or through the extensive FAQs section. Just request to speak with the CEO in the support ticket and the CEO will contact you as soon as possible to try and resolve the issue.
HostGator makes it easy to contact them around the clock (24/7) through telephone, chat, email, Skype, fax, or snail mail if you prefer. The HostGator headquarters are located in Houston, Texas and they have a satellite facility in Rio de Janeiro, Brazil. They have been ranked as a top provider of web hosting and customer service over the past few years in magazines and online publications throughout the world. Over 4,000,000 domains are hosted with HostGator, so you know there is a real reason why so many webmasters trust HostGator with their website…
Learn more about HostGator Web Hosting.
